FAQs
General Questions
Where can I find some scientific studies on mangosteen, green tea and aloe?
http://www.pubmed.com search for xanthones (mangosteen), green tea (polyphenols), and aloe. How do I set up my website?
http://www.byoaudio.com/play/WzMRQhhQ 18 minute govemma.com Website Training Call Setting up your back office and website (only if you came in by fax) - Go to http://govemma.com/backoffice - click first time create a username and password (you need your Vemma Id #)
- Fill out this form and hit submit
- Log into your back office at govemma.com/backoffice with your username and password
- Click Manage Website - enter your desired website name
- Hit submit.
- Your website is now set up: www.myvemma.com/(your website name) - This is the web address you will give to your prospects.
How can I switch my placement toggle switch?
Back office Binary toggle switch: - In your back office: "My Account" section allows you to change your placement option. You must hit the "submit" button to change your placement option.
- Your default position is 1L, 1R, Profit leg
- If you don't understand this option, please contact your upline to teach you the importance of placement.
Can I move distributors from one leg to another?
No, you can not switch distributor placement on the dual-line tree after it is entered. Therefore, it is imperatie you understand your toggle switch location before you sign up new distributors. If you are confused about this, then please contact your upline! What is Vemma Builders?
Vemmabuilders.com is a internet marketing site that is seperate from Vemma. It cost $19.95 a month. Your myvemma.com site is totally free. What is Vemma.net?
Vemma.net is an automated voice mail and Internet messaging tool. It cost $14.95 a month. You can purchase extra minutes if you need it. Which autoresponder do you recommend?
There are many autoresponders in the market. In this business autoresponders run hot then cold. Therefore, contact your upline for the most recent updates. Who is Dani Johnson?
Dani Johnson is a premier generic network marketing trainer. To learn how a young, broke cocktail waitress went from living out of her car with $2.03 to her name to earning her first million in 2 short years go to http://www.danijohnson.com She has live Monday night training calls at 10 PM EST 512-225-9400, pin 953953# You can also hear all of her archived calls for FREE! If you are serious about your Vemma success, you need to listen to one of her FREE archived calls daily! Can you explain the comp plan to me?
29 minute Vemma Compensation
http://www.byoaudio.com/play/Wqggtk0s or Vemma Rewards - Compensation
6 1 8 - 3 5 5 - 1 1 9 2 (3 parts) How can I contact Vemma? Vemma™ Nutrition Company
8322 East Hartford Drive
Scottsdale, AZ 85255 Member Services
M-F, 9am-5pm
(Arizona Time) 1-800-577-0777
Fax: 888-314-9827 ms@vemma.com US/Canada: 1-800-577-0777
US/Canada Fax: 1-888-314-9827
All Other Markets: 1-480-927-8933
All Other Markets Fax: 1-480-927-8939 Australia/New Zealand Member Services:
1-480-927-8933 Singapore, Malaysia and The Philippines
70 Bendemeer Road
#03-01, Hiap Huat House
SINGAPORE 339940 Phone: (65) 63963789
Fax: (65) 63963787
Email: asia@vemma.com Which countries are we allowed to do business in? US, Canada, Australia, New Zealand, Ireland and United Kingdom
Philippines, Thailand, Austria, Japan, Singapore and Malaysia are
just around the corner! Stay tuned! What does Vemma stand for?
V = VITAMINS
E = ESSENTIAL
M = MINERALS
M = MANGOSTEEN
A = ALOE
+ = GREEN TEA Where can I get flyers/CDs?
Business building materials are available from the "Vemma Stuff" section of your back office. You can currently buy business cards, letterhead, and more and we will be adding new products every day! Marketing materials are available from the "Vemma Stuff" section of your back office. I don't want to be a business builder, I just want the product.
Great! We're glad to hear that you value your good health! You can sign up for Vemma as a Customer and simply order product whenever you need. We do encourage you to sign-up for our convenient Autoship program so that you never run out of Vemma Products! I want to upgrade to a Member.
It's great to hear that you are interested in the Vemma opportunity. This functionality is coming soon to the www.vemma.com site, until then you may call or email us. How do I sign new people up?
You can sign up new people on your myvemma.com site. Either send people directly to your site or go there yourself and enter their details. If you are signing up current New Vision Members or you want to prefer place someone (place them under a specific person in your downline), you will need to sign them up using the Preferred Placement option located in the My Account section. How do I sign up an existing New Vision Member?
If you are signing up current New Vision Members or you want to prefer place someone (place them under a specific person in your downline), you will need to log into your back office and sign up your existing New Vision Members via the Preferred Placement option located in the My Account section. Where can I fax my signup form(s)?
Fax forms to 1-888-314-9827 from the US or Canada or 1-480-927-8901 from all other markets. Those people who do not sign up online will need to wait 24 hours before being able to create their myvemma.com site. How do I log in to myvemma.com site?/How do I choose a name for my myvemma.com site?/How do I set up my myvemma.com site? * Please go to http://www.govemma.com and click on the Member Login button in the upper right corner.
* If you do not have a username and password, please click on the link that reads "Create username and password" to create one.
* Please note: Your Vemma username and password are NOT the same as your New Vision username and password.
* Your username will be your myvemma.com site name until you change it the back office.
* Once in your back office, click on the top navigation item that reads "Manage Website" and follow the directions from there. Does my myvemma.com site have email?
The myvemma.com basic site does not feature email. There will be an advanced version of the myvemma.com site coming soon that will feature email. How do I view my downline/genealogy?
Log into your back office and click on the navigation item at the top that reads "Genealogy." Questions About Signing-up
How do I sign new people up?
You can sign up new people on your myvemma.com site. Either send people directly to your site or go there yourself and enter their details. If you are signing up current New Vision Members or you want to prefer place someone (place them under a specific person in your downline), you will need to sign them up using the Preferred Placement option located in the My Account section. How do I sign up an existing New Vision Member?
If you are signing up current New Vision Members or you want to prefer place someone (place them under a specific person in your downline), you will need to log into your back office and sign up your existing New Vision Members via the Preferred Placement option located in the My Account section. Where can I fax my signup form(s)?
Fax forms to 1-888-314-9827 from the US or Canada or 1-480-927-8901 from all other markets. Those people who do not sign up online will need to wait 24 hours before being able to create their myvemma.com site. Questions About My Order
How can I verify that my order has shipped?
Visit the order history portion of your back office and see your entire order history. When will my product ship? How often?
Your product will ship within 24 – 48 hours of the date you signed up. Thereafter your product will ship to you each month on that date (your Autoship processing date). Can I place a regular order?
You can place a regular order from the My Account section of your Vemma back office. Click on the navigation item on the right that reads "Place Personal Order" and follow the steps. What are the products, item codes and how many packs can I order?
To find out more about the products, please visit http://www.vemma.com . The products, item codes and prices are:
Price in US Dollars
Vemma Nutrition Program
(one pack) Item code 1800, price $60.00
Vemma Nutrition Program 2-pack
(two pack) Item code 1801, price $120.00
Vemma Nutrition Program Family Pack
(four pack) Item code 1802, price $240.00
Vemma Nutrition Program Super Family Pack
(ten pack) Item code 1805, price $480.00
How long will my order activate me for?
Five weeks.
Will I be able to pay for my Vemma order with bank draft or check by phone?
Vemma accepts credit cards for payment. At this time, there is no plan to accept additional forms of payment. Questions about Autoship
When will my Autoship process?
Your Autoship processing date will be on or near the date that you signed up. If you signed up on the 29th, 30th, or 31st, your processing date will be the 28th of each month. Log on to your back office and click "Autoship" to verify your processing date. My card declined or there was a problem with my credit card, how can I place an order to make sure I am qualified?
Log into your back office and access the My Account area. Click on the right navigation item that reads "Place Personal Order" and proceed. This will place a one-time order. Should I cancel my New Vision account or Autoship?
If you cancel your New Vision Autoship, you may no longer be qualified to earn bonuses in New Vision. Your Vemma Autoship and order will NOT qualify you for New Vision. Will my New Vision Autoship stop when my Vemma Autoship goes out?
No. Vemma and New Vision are separate companies and your participation in one does not affect the other. Can I place my Autoship on hold?
No, if you wish to be qualified to earn bonuses, you may not place your Autoship order on hold. To cancel your Autoship, contact Member Services. You may reinstate your autoship at any time by creating a new Autoship in your back office. Questions about myvemma.com
How do I log into myvemma.com site?
How do I choose a name for my myvemma.com site?
How do I set up my myvemma.com site? * Please go to www.vemma.com and click on the Member Login button in the upper right corner.
* If you do not have a username and password, please click on the link that reads "Create username and password" to create one.
* Please note: Your Vemma username and password are NOT the same as your New Vision username and password.
* Your username will be your myvemma.com site name until you change it the back office.
* Once in your back office, click on the top navigation item that reads "Manage Website" and follow the directions from there. Does my myvemma.com site have email?
The myvemma.com basic site does not feature email. There will be an advanced version of the myvemma.com site coming soon that will feature email. How do I view my downline/genealogy?
Log into your back office and click on the navigation item at the top that reads "Genealogy." Why don't I see all of people that I personally enrolled in the Personally Enrolled Qualifier section of genealogy?
The Personally Enrolled Qualifier section of genealogy in your back office notes only those people who you have personally enrolled who qualify your membership and/or qualify you to earn Matching Bonus and Second Tier Matching Bonus. In order to count as a personally enrolled qualifier, your enrollee needs to: * be a brand new Vemma Member
OR
* have been signed up into New Vision after September 1, 2004
OR
* have been singed up into Vemma after launch on November 1, 2004 Anyone who does not meet these criteria is not considered a Personally Enrolled Qualifier. You will still be eligible to earn Consistency, Matching and Second Tier Matching Bonus on these people if you are qualified to do so, they just don't help qualify you to do so. Why isn't a specific person showing as a personally enrolled qualifier in my genealogy?
There are two main reasons for this. First, please see the definition of a personally enrolled qualifier in the above question. Second, all personally enrolled qualifiers must be active or have an order. If they do not, they will not show up as personally enrolled qualifier for you. Commissions Questions
How can I tell if I am qualified to earn bonuses?
Visit the Cycle Tracker portion of your back office. Bonuses you are qualified to earn will show in green text. Those you are not qualified to earn will show in red text. How do I get a check?
Please review the Vemma compensation plan at your myvemma.com site on the Comp Plan page and check with your enroller for help. Does my Vemma order qualify me in New Vision?
No. Vemma and New Vision are separate companies and your participation in one does not affect the other. What is the 3x7 matrix/structure?
On November 1, 2004, a new, optional placement tool was introduced to New Vision. If turned on, this tool will build a 3 X 7 structure out of the new Members and Consumers that you enroll into New Vision through Vemma. This tool is defaulted "off" for everyone. To turn it on, please call 1-800-MINERALS (1-800-838-8388). How do I place people in my tree?
Please contact your enroller for advice on placement. If you do not know who your enroller is, check under the My Account section located in your back office for their contact information. What is the best placement strategy? What is the best place to put new people?
Please contact your enroller for advice on placement. You can find this person's name, email and phone by logging into your back office and clicking on the top navigation item that reads "My Account." What do I need to do to be qualified for all the bonuses?
To be qualified to earn all bonuses, you need to have an Autoship order for two Vemma Nutrition Programs (which results in 120 QV) and have six personally enrolled Members who have a minimum 60 QV order each. At least one of these six must be on the right side and one must be on the left. The other four can be placed anywhere. How long will my order activate me for?
Five weeks. Can I change sponsor and enroller on an existing Vemma Member/Customer?
No, once a Vemma Member is placed, their sponsor and Enroller may not be changed. Questions about New Vision and Vemma
When will my free New Vision membership start?
You will receive your free New Vision Consumer membership the day after your Vemma sign-up. Should I cancel my newvision.net website if I am going to do Vemma?
No. Your newvision.net site allows you to market the New Vision products and opportunity. Your free myvemma.com site will only promote Vemma. Questions about the Vemma Nutrition Program/Products
Where can I find information on the Vemma products?
There is information on the Vemma products on the web at http://www.vemma.com . Will Vemma offer other products other than the Mangosteen Plus™ and Essential Minerals®?
There are currently no plans to expand the Vemma product line. Our philosophy is to focus on one product, the Vemma Nutrition Program, to introduce people to the concepts of great health and financial freedom. If people are interested in additional products, they can use their free New Vision Consumer membership to purchase them at a savings off retail! | 
